Admissions Process for Addiction & Mental Health Treatment at Redstone Behavioral Health
Knowing what happens after you contact a treatment center can make the process seem easier to handle. You may have questions about whether Redstone offers the support you need, what information you’ll need to provide, how your insurance coverage factors into treatment, or what happens before care begins.
At Redstone Behavioral Health, our admissions team helps you through each part of the process, from the first conversation and assessment to insurance verification and scheduling. We’ll explain what information we need, why it matters, and what comes next so you have a clear understanding of the admissions process before treatment begins.
What Happens When You Get in Touch
When you contact Redstone Behavioral Health, a member of our admissions team will ask what brings you to us and what concerns you’re experiencing right now. This first conversation gives us some initial information about your situation and helps us determine what should happen next.
We may ask about substance use, mental health symptoms, previous treatment, current medications, and other information that could affect your care. You’ll also have time to ask questions about Redstone, our programs, and what to expect if you continue with the admissions process.
Family members can also contact our admissions team when they’re looking for help for someone they care about. We can answer general questions, explain the admissions process, and discuss what options may be available while protecting the privacy of the person seeking treatment.
The Confidential Clinical Assessment
Once a screening call determines that Redstone Behavioral Healthmay be a good fit, the next step in the admissions process is a confidential assessment, also called a clinical intake. A licensed clinician sits down with you, in person or by phone depending on individual needs, to understand the full picture: substance use history, mental health history, medical background, and your psychosocial circumstances. This kind of screening is sometimes referred to as a biopsychosocial assessment, because it looks at biological, psychological, and community factors together rather than in isolation.
The clinical intake helps determine what level of care is appropriate for what you’re dealing with right now. Redstone Behavioral Health’s clinicians use the ASAM Criteria, a framework used in addiction treatment to help determine an appropriate level of care based on a person’s needs and circumstances. Applicable privacy and confidentiality requirements protect details shared during the assessment.
Let Us Handle the Insurance Part
Insurance is one of the most common reasons people put off asking for help, and it is one of the easiest barriers for us to remove. Give our admissions team your information and we will verify your benefits, explain your coverage in plain language, and tell you what to expect before you commit to anything. If you do not have insurance, we will walk you through the options that exist.
Most plans cover more than people expect. We will tell you exactly what yours does, in plain language.
No obligation. Your information is protected and HIPAA compliant.
What to Bring to Your Assessment
Preparing for your assessment appointment at Redstone Behavioral Healthis simple because this is outpatient care. There is no bag to pack and no multi-day stay to plan around. What helps most is bringing:
- A form of photo ID
- Your insurance card, if you have one
- A medication list, including current dosages if you know them
- Contact information for any current or recent providers, such as a primary care doctor, a therapist, or a psychiatrist
- Emergency contact information
If you don’t have everything on hand, contact our admissions team before your appointment. They can let you know what is required and what information can be provided later.
Knowing Your Insurance and Coverage Options
Insurance can feel like a barrier to starting treatment. At Redstone Behavioral Health, we work to clear that up early in the process, so you know what to expect from the start.
As part of the admissions process, our team can complete an insurance verification, also known as a verification of benefits (VOB) or benefits check. This helps us understand what your specific plan may cover, including whether Redstone Behavioral Healthis in-network or out-of-network, your deductible or copay, and what portion of treatment costs may be your responsibility.
Federal mental health parity protections generally require applicable health plans that offer mental health and substance use disorder benefits to provide those benefits comparably to medical and surgical benefits. These protections do not guarantee that every treatment service will be covered, which is why verifying your specific benefits is important.
If you don’t have insurance, or if your plan doesn’t cover everything you need, we offer self-pay options. Our admissions team can talk through these choices with you.
What to Expect on Your First AppointmentKY
Once a level of care is recommended, the admissions team schedules your first appointment. What that looks like depends on the level of care recommended. It might include an orientation session, a first group or individual therapy appointment, or a treatment-planning session with your care team.
The time from your first call to your first appointment depends on a few things, including insurance verification, clinician availability, and any paperwork that needs to be completed. We work to keep the process moving while giving each part of admissions the attention it needs.
If you’re considering addiction or mental health treatment, our admissions team can answer questions about Redstone’s programs, discuss what you’re looking for, and explain what needs to happen before treatment begins.
A confidential assessment helps our team understand your situation and recommend an appropriate level of care. Contact Redstone Behavioral Healthto begin the admissions process or ask questions about getting started.
Frequently Asked Questions
How long does the admissions process take?
There isn’t one fixed timeline because a number of factors can affect how quickly the admissions process moves, including insurance verification, clinician availability, the information needed for your assessment, and whether a referral to another level of care is necessary. Our admissions team can explain what still needs to be completed and what to expect as the process moves forward.
Is my assessment confidential, and who has access to the information?
Yes. We protect the information you share during your assessment and treatment. Redstone does not share details about your care with family members, employers, or other people without your permission, except in situations where disclosure is allowed or required by law. Substance use treatment records also have additional federal privacy protections under 42 CFR Part 2.
Do I need a doctor's referral to start treatment?
No. You can contact Redstone Behavioral Healthdirectly to begin the screening and assessment process. If a physician, therapist, or another provider has referred you to Redstone, that information can also be considered during your clinical intake.
Can a family member or friend be involved, or call on my behalf?
Yes. A family member or friend can make the first call, ask general questions, and help with the early stages of the admissions process. Once assessment and treatment begin, privacy and confidentiality requirements determine what Redstone can share with other people. When authorization is required, you can decide who Redstone may communicate with about your care.
What happens if the recommended level of care isn't PHP, IOP, or outpatient?
If a clinical assessment shows that a different level of care, such as medical detox or residential treatment, would be more appropriate, our admissions team can help coordinate a referral to an outside provider. This helps connect you with a level of care that can address your needs before beginning treatment at Redstone, when appropriate.